Paul Keogan Founder and CEO Paul Keogan Founder and CEO Paul Keogan, CEO and co-founder at BackOffice Thinking, has been a leading technology consultant for over 25 years. His passion is to transform his clients’ use of technology to better serve and engage their constituents, grow their donor/member/volunteer base, and run their organizations more effectively. With the BackOffice Thinking team, he has led numerous technology strategy, software selection, design, business analytics, marketing, and implementation projects throughout the U.S. Dave Schafer Founder and CTO Dave Schafer Founder and CTO Dave Schafer, co-founder and CTO, has been helping organizations advance their technology initiatives for more than 25 years. With expertise in systems integration and optimization, Dave specializes in matching emerging technologies to each organization’s unique needs and goals. He helps organizations go beyond a cookie-cutter approach to work more efficiently and deliver an innovative digital presence. Lesley Carter Delivery Director & Support Manager Lesley Carter Delivery Director & Support Manager Lesley has an extensive background in building websites, coding, and managing databases. She has a unique passion for working with complex SQL queries and is a master of complex data conversion and report generation. Lesley brings together her systems knowledge, client understanding, and high-level problem solving skills to provide attentive ongoing customer support for BackOffice Thinking clients. Brad DeForest Executive Creative Director Brad DeForest Executive Creative Director Brad DeForest has dedicated his career to making projects come to life. He oversees BackOffice Thinking implementation projects for CRMs, integrations, website design, and more. His background in marketing strategy, user interface and experience (UI & UX) design bring the additional benefit of exceptional design skills. In every project he brings a strong instinct for web technology, an aptitude for business strategy and new media marketing. Brad is passionate about helping nonprofits multiply their impact in improving our world and people’s lives. Tana Glenn Director of Project Management Office Tana Glenn Director of Project Management Office Tana is a project manager with over 10 years of experience. She is known for her excellent communication and organizational skills, which help her keep projects moving ahead as planned. She strives to make project plans that are easy to follow and ensure everyone is on the same page. Tana is passionate about working with nonprofits because they are making the world a kinder, more beautiful, and more sustainable home for all of us. To her, it’s never boring and the people are ridiculously inspiring. Michelle Paul VP Growth Strategy Michelle Paul VP Growth Strategy An experienced and enthusiastic leader, Michelle has devoted her career to nonprofit technology strategy since 2005, helping organizations overcome operational challenges, increase impact, and cultivate stronger constituent relationships. As VP Growth Strategy for BackOffice Thinking, Michelle oversees the consulting firm’s revenue and operational growth, leading business development efforts while also keeping a strong focus on team culture and success. Previously, Michelle built and scaled PatronManager, a leading CRM and ticketing system for nonprofit arts organizations, from inception through acquisition. (Fun fact: she’s also a two-time Jeopardy! champion.) Allie Tabberer Salesforce Delivery Director Allie Tabberer Salesforce Delivery Director Allie has been in the shoes of a Salesforce Administrator in multiple nonprofits, so she knows the frustrations and potential for success with every project. She brings a high level of experience building reports that help nonprofits see the gaps in their data and put what they’re collecting into actionable information. While Allie has a passion for all things Salesforce, she also has a passion for working with clients making the world a more just and equitable place. Andrew Wainacht Director of Client Success Andrew Wainacht Director of Client Success Andrew is a nonprofit technology professional with over fifteen years experience helping nonprofits leverage technology to more effectively execute their missions. He is fully committed to each client’s success by being their partner through the entire process of digital transformation. Andrew has worked with nonprofit organizations of all sizes/missions and, in his spare time, he volunteers at a Bay Area music camp for children. Tia Barndt Salesforce Consultant Tia Barndt Salesforce Consultant Tia’s Salesforce journey started with transitioning her nonprofit organization into Salesforce where she found a passion for data and a focus on helping non-profits make informed decisions. With experience in non-profit operations and the Salesforce ecosystem she provides a unique perspective for her clients. She is experienced in transitioning program driven orgs to Salesforce and understanding complex data migrations, ensuring a seamless transition and preservation of valuable information. She also understands the importance of creating effective and efficient systems for her clients who wear many hats! Her favorite thing about Salesforce is how it can empower non-profits to expand their impact! Kim Barth Project Manager Kim Barth Project Manager Kim’s top strengths are communication and organization. She works diligently to keep projects moving ahead as planned and providing frequent updates along the way. She makes project plans easy to follow and ensures everyone is on the same page. Kim is always one step ahead to make sure any implementation or updates are executed seamlessly. Rachel Bell Salesforce Consultant Rachel Bell Salesforce Consultant With an extensive background in the Salesforce ecosystem, Rachel boasts a wealth of experience that spans numerous years. She is committed to enhancing technological strategies through the effective utilization of Salesforce in nonprofits. Rachel’s Salesforce journey started with successfully transitioning her nonprofit organization onto Salesforce and started a love for the platform. She now enjoys bringing that experience (and more) to help other nonprofits transition to or leverage Salesforce. Angela Cacciola CRM Solution Lead Angela Cacciola CRM Solution Lead Angela was a client of BackOffice Thinking for several years before enthusiastically joining the team. She has worked extensively with CiviCRM and Drupal both as an implementer and as an end user. She has presented her work at CiviCON and helped to influence the development of CiviCase. She has a breadth of experience across a variety of technical areas, including implementing software on missile and fire control systems. Angela doesn’t believe in technology for technology’s sake. She is passionate about implementing solutions that solve problems and empowering users to achieve organizational goals. Rachel Ciprotti Salesforce Managed Services Lead Rachel Ciprotti Salesforce Managed Services Lead Rachel had nearly 2 decades of experience working in nonprofits, largely in arts administration, prior to making the transition to nonprofit technology consultant, with an emphasis on Salesforce. She has extensive experience in fundraising, marketing and communications, advocacy, event planning, operations, and programs. Rachel has spent the last 4 years working in Managed Services with nonprofits using Salesforce, and her guiding stars are building trusted relationships with clients and making iterative, impactful improvements in systems. Jeremy DeLong Nonprofit Systems Architect Jeremy DeLong Nonprofit Systems Architect Jeremy has a knack for uncovering inefficiencies and proposing more streamlined approaches to lifecycle development. His diverse experience with all stages of development brings a high level of attention to improve an organization’s overall process from implementation to launch. Jeremy is a master coder and can implement even the most complex Drupal configurations. Brent Delperdang Senior Designer Brent Delperdang Senior Designer Brent’s creative thinking guides organizations towards effective user interface solutions tailored to their unique needs. His technical experience with content management systems, such as Drupal and WordPress, allows him to effectively execute projects in unity with our development team. Mary Alice Dutkanicz Data Specialist Mary Alice Dutkanicz Data Specialist As a lover of a good puzzle, Mary Alice brings BackOffice Thinking clients over a decade of experience focused exclusively on legacy data migration. Her expertise lies in meticulously analyzing data, designing transformation processes, and executing migrations that empower clients and improve their operations. It’s her goal to provide ownership and agency, so each client feels confident in their system. Mary Alice’s favorite part of the job is the cooperative nature inherent in the nonprofit industry, and helping clients make an impact on our world. Sally Sammis Project Manager Sally Sammis Project Manager Sally is a seasoned project manager with a diverse background in both the corporate and non-profit sectors. She brings a unique blend of passion, empathy and strategic thinking to every project she undertakes. Sally loves getting to know her client’s needs and finding the right solution for their situation. What makes her work most rewarding is partnering with mission-based organizations. Rebecca Shevrin Front-End Developer Rebecca Shevrin Front-End Developer Rebecca brings a diverse flavor of creativity from her marketing background. She has a strong passion and interest for the growth and success of her clients. With her adept skills in interpreting and understanding needs, she is able to bring a client’s wishes to life. Rebecca’s varied experience in all digital media forms, front-end development and brand consulting allows her to see the big picture behind projects ultimately driving it to success. Luanne Sims Office Manager Luanne Sims Office Manager Luanne’s experience in higher education and sales makes her a great back office support. She can be found taking care of invoicing, accounts payable, and human resources. Luanne especially enjoys learning about all the great work of our non-profit clients. Kevin Stanek Project Lead Kevin Stanek Project Lead Kevin has over 20 years of information technology experience in project management and web development in the private, non-profit, and academic sectors. Kevin leads some of the more complex web projects and is driven by using technology to solve real world business problems. He aims to clearly define your project requirements, ensure the appropriate resources are engaged, and successfully execute your project on time and within budget. Linda Wu Pagano Customer Success Manager Linda Wu Pagano Customer Success Manager Linda’s organizational skills, attention to detail and ability to see things from the customer perspective are instrumental in keeping your systems updated and secure. Her strongest desire is to make sure our clients are taken care of. From organizing Success Tips, to sending clear invoices, to analyzing client satisfaction surveys. Linda most enjoys being a support to our clients because they make this a better place. Andrew Yoon Lead Developer Andrew Yoon Lead Developer Andrew is a master of making things work. He primarily works on PHP/MySQL development, Drupal customization, Apex automations, and API integrations. He also has significant experience in all other aspects of web development, including frontend (HTML/CSS, JavaScript) development and hosting configuration and administration.
