Paul Keogan Founder and CEO Paul Keogan Founder and CEO Paul Keogan, CEO and co-founder at BackOffice Thinking, has been a leading technology consultant for over 25 years. His passion is to transform his clients’ use of technology to better serve and engage their constituents, grow their donor/member/volunteer base, and run their organizations more effectively. With the BackOffice Thinking team, he has led numerous technology strategy, software selection, design, business analytics, marketing, and implementation projects throughout the U.S. Dave Schafer Founder and CTO Dave Schafer Founder and CTO Dave Schafer, co-founder and CTO, has been helping organizations advance their technology initiatives for more than 25 years. With expertise in systems integration and optimization, Dave specializes in matching emerging technologies to each organization’s unique needs and goals. He helps organizations go beyond a cookie-cutter approach to work more efficiently and deliver an innovative digital presence. Lesley Carter Delivery Director & Support Manager Lesley Carter Delivery Director & Support Manager Lesley has an extensive background in building websites, coding, and managing databases. She has a unique passion for working with complex SQL queries and is a master of complex data conversion and report generation. Lesley brings together her systems knowledge, client understanding, and high-level problem solving skills to provide attentive ongoing customer support for BackOffice Thinking clients. Brad DeForest Executive Creative Director Brad DeForest Executive Creative Director Brad DeForest has dedicated his career to creative design and making projects come to life. He oversees all design, marketing strategy, user interface and experience (UI & UX) design, and website CMS (Content Management Systems) implementation projects. In every project he brings exceptional design skills and a strong instinct for web technology, combined with an aptitude for business strategy and new media marketing. Shawn Holt Managing Director Shawn Holt Managing Director Shawn has a passion for understanding business processes that can be implemented in engaging user experiences, tracked and managed through CRMs and efficiently automated through workflows. He helps organizations build and maintain Drupal, CiviCRM and Salesforce solutions to better align with their operations. He knows how to truly balance a nonprofit’s need for professional, corporate-style metrics and outcomes with the reality of their constraints and broad base of stakeholders. Michelle Paul VP Growth Strategy Michelle Paul VP Growth Strategy Michelle is passionate about working with nonprofits to understand their varying business models and operational challenges, raise more money and cultivate stronger bonds with their audiences. Dana Phillips Salesforce Delivery Director Dana Phillips Salesforce Delivery Director Dana Phillips is a Georgia native with a deep passion for nonprofits and advocacy work. She has over 5 years experience in the nonprofit technology space and is passionate about the positive impact technology can bring to the nonprofit world. Dana is the point person for all Salesforce projects, helping clients through the process of learning, growing, and becoming comfortable in their new digital environment. Dana is a passionate servant leader who firmly believes in the magic of teamwork and collaboration. Molly Riordan Project Manager Molly Riordan Project Manager Molly has a background in managing custom web development of employee benefit and workplace engagement websites and SaaS products, as well as experience with large scale project integrations. Molly’s strength is in building client relationships that stand strong through the stress of the development cycles, and working with developers to deliver stellar applications. Kim Barth Project Manager Kim Barth Project Manager Kim’s top strengths are communication and organization. She works diligently to keep projects moving ahead as planned and providing frequent updates along the way. She makes project plans easy to follow and ensures everyone is on the same page. Kim is always one step ahead to make sure any implementation or updates are executed seamlessly. Kristen Beireis Marketing Associate Kristen Beireis Marketing Associate Kristen is our resident writer and storyteller whose strength is pulling out brilliant information from staff and clients then weaving it into content that can move organizations forward. She loves watching nonprofits step up their game in outreach due to technology that is designed for them. Her experience in marketing, nonprofit programs and communications provide clear information to help clients find us and prepare for their technology partnership. Angela Cacciola CRM Solution Lead Angela Cacciola CRM Solution Lead Angela was a client of BackOffice Thinking for several years before enthusiastically joining the team. She has worked extensively with CiviCRM and Drupal both as an implementer and as an end user. She has presented her work at CiviCON and helped to influence the development of CiviCase. She has a breadth of experience across a variety of technical areas, including implementing software on missile and fire control systems. Angela doesn’t believe in technology for technology’s sake. She is passionate about implementing solutions that solve problems and empowering users to achieve organizational goals. Chrissy Costello Project Manager Chrissy Costello Project Manager Chrissy brings experience in process development, problem solving, and finding what works in the most efficient way. As a Project Manager, Chrissy is an active listener, clear communicator, building strong partnerships with clients while also finding room for some laughter and fun along the way. She most enjoys helping nonprofits find easier, better ways to grow their communities, bringing ear-to-ear grins at the project finish line. Lili Del Cid Lead Visual Designer Lili Del Cid Lead Visual Designer Lili has more than 8 years of experience working in website and content design, but her passion is what sets her apart. She believes design is an important tool for not just organizations, but everyone: it can connect others to your mission and vision, establish presence and voice, and improve morale. In Lili’s creative design solutions you will find her top priority is attention to your needs, as a client. Through 9 years in nonprofit, she has learned that working in community towards a unifying goal for the greater good is what gives her work meaning. Jeremy DeLong Nonprofit Systems Architect Jeremy DeLong Nonprofit Systems Architect Jeremy has a knack for uncovering inefficiencies and proposing more streamlined approaches to lifecycle development. His diverse experience with all stages of development brings a high level of attention to improve an organization’s overall process from implementation to launch. Jeremy is a master coder and can implement even the most complex Drupal configurations. Brent Delperdang Senior Designer Brent Delperdang Senior Designer Brent’s creative thinking guides organizations towards effective user interface solutions tailored to their unique needs. His technical experience with content management systems, such as Drupal and WordPress, allows him to effectively execute projects in unity with our development team. Ruk Dev Salesforce Solution Lead Ruk Dev Salesforce Solution Lead Ruk brings extensive international, project management, and technology consulting experience to his work as a Salesforce Consultant. His detail-oriented, patient approach to interacting with clients new to Salesforce allows him to understand where their mind is and provide the best solutions. Ruk enjoys reimagining complex designs for nonprofit organizations especially. As artificial Intelligence and Quantum Computing make their way more into our everyday worlds, Ruk is thinking about how mindfulness and consciousness entangle with these future technologies. Morgan Dzedzy Account Executive Morgan Dzedzy Account Executive Morgan has always been drawn to the business development space because of the opportunity to connect with people and help their companies solve their most pressing issues. Specifically in the nonprofit sector, Morgan thrives on building deep relationships with customers, understanding their unique challenges, and working to create solutions that fit each organizations need. Morgan is part of the business development team, and is responsible for educating potential clients on the knowledge, expertise and guidance offered by BackOffice Thinking to create next best steps for each organization. Cindi Finnegan Office Manager Cindi Finnegan Office Manager Cindi communicates with clients and helps ensure their invoices are delivered in a timely manner, as well as responds to payment questions or concerns. She enjoys working with her co-office manager, Luanne, to help both clients and BackOffice Thinking team members with a variety of administrative tasks. She has learned a great deal about many nonprofit organizations through her job, and always enjoys finding out more about each new client as they partner with BackOffice Thinking. David Franklin Senior Salesforce Consultant David Franklin Senior Salesforce Consultant David has extensive experience in problem-solving and creating solutions in Salesforce and our clients most appreciate the calm he brings to each project. David is passionate about helping each person he works with be successful in their role, whether they are an Accidental Admin or a long time System Administrator. He most enjoys being a part of strengthening the impact of each nonprofit we work with. Dustin Morris Senior Salesforce Consultant Dustin Morris Senior Salesforce Consultant Dustin has extensive experience with Salesforce implementation. You will find him guiding clients in using our Salesforce app, LOCATE. Think of Dustin as your LOCATE Mechanic. He methodically goes through each part to make sure it’s working. He most enjoys empowering clients so they build confidence in using LOCATE and all the Salesforce tools long-term. Ross Rockafellow Senior Salesforce Consultant Ross Rockafellow Senior Salesforce Consultant Ross is a technology advocate with a nonprofit mindset. They have worked for a decade in the nonprofit/CRM space and have been a vigilant champion for nonprofit success through technology. Ross leads our clients through their business challenges and helps deliver a streamlined environment where success flourishes. They are a passionate consultant who thrives off our clients achievements and is always excited for a chance to show how technology can be a solution for every kind of nonprofit organization. Ever Rucker Senior Salesforce Consultant Ever Rucker Senior Salesforce Consultant Ever has been leveraging his knack for data and systems to support communities and non-profits for over 10 years. In his previous roles as the database administrator for various non-profits, he’s advanced and redesigned Salesforce solutions. Passionate about helping others, Ever especially enjoys building effective systems and efficient outcomes that advance communities and fuel missions. Rebecca Shevrin Visual & Interactive Designer Rebecca Shevrin Visual & Interactive Designer Rebecca brings a diverse flavor of creativity from her marketing background. She has a strong passion and interest for the growth and success of her clients. With her adept skills in interpreting and understanding needs, she is able to bring a client’s wishes to life. Rebecca’s varied experience in all digital media forms, front-end development and brand consulting allows her to see the big picture behind projects ultimately driving it to success. Luanne Sims Office Manager Luanne Sims Office Manager Luanne’s experience in higher education and sales makes her a great back office support. She can be found job-sharing with Cindi, taking care of invoicing, accounts payable and human resources. Luanne especially enjoys learning about all the great work of our non-profit clients. Kevin Stanek Project Lead Kevin Stanek Project Lead Kevin has over 20 years of information technology experience in project management and web development in the private, non-profit, and academic sectors. Kevin leads some of the more complex web projects and is driven by using technology to solve real world business problems. He aims to clearly define your project requirements, ensure the appropriate resources are engaged, and successfully execute your project on time and within budget. Allie Tabberer Senior Salesforce Consultant Allie Tabberer Senior Salesforce Consultant Allie has been in the shoes of a Salesforce Administrator in multiple nonprofits, so she knows the frustrations and potential for success with every project. She brings a high level of experience building reports that help nonprofits see the gaps in their data and put what they’re collecting into actionable information. While Allie has a passion for all things Salesforce, she also has a passion for working with clients making the world a more just and equitable place. Tom Vance Senior Salesforce Consultant Tom Vance Senior Salesforce Consultant Tom is a seasoned nonprofit professional navigating organizational needs in fundraising, communications, programming, technology and culture change. Utilizing his development background, he guides clients to reach their potential in Salesforce by digitizing nonprofit workflows, for consistent actionable data allowing clients to increase their ROI overtime. Tom hails from Minneapolis where he is active in politics and serving on nonprofit boards. Tom is inspired by Murri activist Lilla Watson’s words, “If you have come here to help me, you are wasting your time. But if you have come because your liberation is bound up with mine, then let us work together.” He strives to live these values in word and deed and brings this care to all of our clients working for change. Chip Whiteford Senior Developer Chip Whiteford Senior Developer Chip is a lifelong learner allowing him to be creative (he went to art school), learn C++ programming and spend time in material handling solutions before supporting our clients. You’ll find Chip running reports and going into the backend of systems to solve problems. If he doesn’t know it, he’ll learn it. Chip most enjoys the awesome people he gets to work with every day. Linda Wu Pagano Customer Success Manager Linda Wu Pagano Customer Success Manager Linda’s organizational skills, attention to detail and ability to see things from the customer perspective are instrumental in keeping your systems updated and secure. Her strongest desire is to make sure our clients are taken care of. From organizing Success Tips, to sending clear invoices, to analyzing client satisfaction surveys. Linda most enjoys being a support to our clients because they make this a better place. Andrew Yoon Senior Developer Andrew Yoon Senior Developer Andrew is a master of making things work. He primarily works on PHP/MySQL development, Drupal customization, Apex automations, and API integrations. He also has significant experience in all other aspects of web development, including frontend (HTML/CSS, JavaScript) development and hosting configuration and administration.
