Paul Keogan Founder and CEO Paul Keogan Founder and CEO Paul Keogan, CEO and co-founder at BackOffice Thinking, has been a leading technology consultant for over 25 years. His passion is to transform his clients’ use of technology to better serve and engage their constituents, grow their donor/member/volunteer base, and run their organizations more effectively. With the BackOffice Thinking team, he has led numerous technology strategy, software selection, design, business analytics, marketing, and implementation projects throughout the U.S. Dave Schafer Founder and CTO Dave Schafer Founder and CTO Dave Schafer, co-founder and CTO, has been helping organizations advance their technology initiatives for more than 25 years. With expertise in systems integration and optimization, Dave specializes in matching emerging technologies to each organization’s unique needs and goals. He helps organizations go beyond a cookie-cutter approach to work more efficiently and deliver an innovative digital presence. Lesley Carter Delivery Director & Support Manager Lesley Carter Delivery Director & Support Manager Lesley has an extensive background in building websites, coding, and managing databases. She has a unique passion for working with complex SQL queries and is a master of complex data conversion and report generation. Lesley brings together her systems knowledge, client understanding, and high-level problem solving skills to provide attentive ongoing customer support for BackOffice Thinking clients. Brad DeForest Executive Creative Director Brad DeForest Executive Creative Director Brad DeForest has dedicated his career to creative design and making projects come to life. He oversees all design, marketing strategy, user interface and experience (UI & UX) design, and website CMS (Content Management Systems) implementation projects. In every project he brings exceptional design skills and a strong instinct for web technology, combined with an aptitude for business strategy and new media marketing. Michelle Paul VP Growth Strategy Michelle Paul VP Growth Strategy An experienced and enthusiastic leader, Michelle has devoted her career to nonprofit technology strategy since 2005, helping organizations overcome operational challenges, increase impact, and cultivate stronger constituent relationships. As VP Growth Strategy for BackOffice Thinking, Michelle oversees the consulting firm’s revenue and operational growth, leading business development efforts while also keeping a strong focus on team culture and success. Previously, Michelle built and scaled PatronManager, a leading CRM and ticketing system for nonprofit arts organizations, from inception through acquisition. (Fun fact: she’s also a two-time Jeopardy! champion.) Dana Phillips VP Delivery Dana Phillips VP Delivery Dana Phillips is a Georgia native with a deep passion for nonprofits and advocacy work. She has over 5 years experience in the nonprofit technology space and is passionate about the positive impact technology can bring to the nonprofit world. Dana is the point person for all Salesforce projects, helping clients through the process of learning, growing, and becoming comfortable in their new digital environment. Dana is a passionate servant leader who firmly believes in the magic of teamwork and collaboration. Allie Tabberer Salesforce Delivery Director Allie Tabberer Salesforce Delivery Director Allie has been in the shoes of a Salesforce Administrator in multiple nonprofits, so she knows the frustrations and potential for success with every project. She brings a high level of experience building reports that help nonprofits see the gaps in their data and put what they’re collecting into actionable information. While Allie has a passion for all things Salesforce, she also has a passion for working with clients making the world a more just and equitable place. Andrew Wainacht Director of Client Success Andrew Wainacht Director of Client Success Andrew is a nonprofit technology professional with over fifteen years experience helping nonprofits leverage technology to more effectively execute their missions. He is fully committed to each client’s success by being their partner through the entire process of digital transformation. Andrew has worked with nonprofit organizations of all sizes/missions and, in his spare time, he volunteers at a Bay Area music camp for children. Kim Barth Project Manager Kim Barth Project Manager Kim’s top strengths are communication and organization. She works diligently to keep projects moving ahead as planned and providing frequent updates along the way. She makes project plans easy to follow and ensures everyone is on the same page. Kim is always one step ahead to make sure any implementation or updates are executed seamlessly. Kristen Beireis Marketing Manager Kristen Beireis Marketing Manager Kristen is our resident writer and storyteller whose strength is pulling out brilliant information from staff and clients then weaving it into content that can move organizations forward. She loves watching nonprofits step up their game in outreach due to technology that is designed for them. Her experience in marketing, nonprofit programs and communications provide clear information to help clients find us and prepare for their technology partnership. Rachel Bell Salesforce Consultant Rachel Bell Salesforce Consultant With an extensive background in the Salesforce ecosystem, Rachel boasts a wealth of experience that spans numerous years. She is committed to enhancing technological strategies through the effective utilization of Salesforce in nonprofits. Rachel’s Salesforce journey started with successfully transitioning her nonprofit organization onto Salesforce and started a love for the platform. She now enjoys bringing that experience (and more) to help other nonprofits transition to or leverage Salesforce. Angela Cacciola CRM Solution Lead Angela Cacciola CRM Solution Lead Angela was a client of BackOffice Thinking for several years before enthusiastically joining the team. She has worked extensively with CiviCRM and Drupal both as an implementer and as an end user. She has presented her work at CiviCON and helped to influence the development of CiviCase. She has a breadth of experience across a variety of technical areas, including implementing software on missile and fire control systems. Angela doesn’t believe in technology for technology’s sake. She is passionate about implementing solutions that solve problems and empowering users to achieve organizational goals. Lili Del Cid Lead Visual Designer Lili Del Cid Lead Visual Designer Lili has more than 8 years of experience working in website and content design, but her passion is what sets her apart. She believes design is an important tool for not just organizations, but everyone: it can connect others to your mission and vision, establish presence and voice, and improve morale. In Lili’s creative design solutions you will find her top priority is attention to your needs, as a client. Through 9 years in nonprofit, she has learned that working in community towards a unifying goal for the greater good is what gives her work meaning. Jeremy DeLong Nonprofit Systems Architect Jeremy DeLong Nonprofit Systems Architect Jeremy has a knack for uncovering inefficiencies and proposing more streamlined approaches to lifecycle development. His diverse experience with all stages of development brings a high level of attention to improve an organization’s overall process from implementation to launch. Jeremy is a master coder and can implement even the most complex Drupal configurations. Brent Delperdang Senior Designer Brent Delperdang Senior Designer Brent’s creative thinking guides organizations towards effective user interface solutions tailored to their unique needs. His technical experience with content management systems, such as Drupal and WordPress, allows him to effectively execute projects in unity with our development team. Morgan Dzedzy Account Executive Morgan Dzedzy Account Executive Morgan has always been drawn to the business development space because of the opportunity to connect with people and help their companies solve their most pressing issues. Specifically in the nonprofit sector, Morgan thrives on building deep relationships with customers, understanding their unique challenges, and working to create solutions that fit each organizations need. Morgan is part of the business development team, and is responsible for educating potential clients on the knowledge, expertise and guidance offered by BackOffice Thinking to create next best steps for each organization. Cindi Finnegan Office Manager Cindi Finnegan Office Manager Cindi communicates with clients and helps ensure their invoices are delivered in a timely manner, as well as responds to payment questions or concerns. She enjoys working with her co-office manager, Luanne, to help both clients and BackOffice Thinking team members with a variety of administrative tasks. She has learned a great deal about many nonprofit organizations through her job, and always enjoys finding out more about each new client as they partner with BackOffice Thinking. Yisrael Frenkel Salesforce Consultant Yisrael Frenkel Salesforce Consultant Yisrael is a seasoned technology solutions consultant with extensive experience across industries such as investment banking, energy, legal, and manufacturing. As he approached a milestone in his life, he felt a calling to use his expertise to give back to the community. For the past five years, Yisrael has dedicated himself to helping non-profit organizations digitize their operations, streamline processes, and make data-driven decisions. He has a deep understanding of Salesforce and has guided numerous clients with their Salesforce strategy, implementation, migration, and ongoing improvements. Yisrael is based in Atlanta, GA, where he raises his two sons. Tana Glenn Project Manager Tana Glenn Project Manager Tana is a project manager with over 10 years of experience. She is known for her excellent communication and organizational skills, which help her keep projects moving ahead as planned. She strives to make project plans that are easy to follow and ensure everyone is on the same page. Tana is passionate about working with nonprofits because they are making the world a kinder, more beautiful, and more sustainable home for all of us. To her, it’s never boring and the people are ridiculously inspiring. Steve Keator Salesforce Consultant Steve Keator Salesforce Consultant Steve is a lifelong geek. His online presence dates back to the time when 2400 baud modems were the gold standard in home computing technology. In his teenage years, he was building websites for friends and acquaintances as the Internet (as we know it today) was just starting to gain public traction. He then went on to build a 20 year long professional career building websites and applications for clientele ranging from Mom-and-Pop shops to large multinational companies. He prides himself in being a great technology “translator,” and enjoys working with clients to help solve their technical needs. Ever Rucker Salesforce Consultant Ever Rucker Salesforce Consultant Ever has been leveraging his knack for data and systems to support communities and non-profits for over 10 years. In his previous roles as the database administrator for various non-profits, he’s advanced and redesigned Salesforce solutions. Passionate about helping others, Ever especially enjoys building effective systems and efficient outcomes that advance communities and fuel missions. Rebecca Shevrin Front End Developer Rebecca Shevrin Front End Developer Rebecca brings a diverse flavor of creativity from her marketing background. She has a strong passion and interest for the growth and success of her clients. With her adept skills in interpreting and understanding needs, she is able to bring a client’s wishes to life. Rebecca’s varied experience in all digital media forms, front-end development and brand consulting allows her to see the big picture behind projects ultimately driving it to success. Luanne Sims Office Manager Luanne Sims Office Manager Luanne’s experience in higher education and sales makes her a great back office support. She can be found job-sharing with Cindi, taking care of invoicing, accounts payable and human resources. Luanne especially enjoys learning about all the great work of our non-profit clients. Kevin Stanek Project Lead Kevin Stanek Project Lead Kevin has over 20 years of information technology experience in project management and web development in the private, non-profit, and academic sectors. Kevin leads some of the more complex web projects and is driven by using technology to solve real world business problems. He aims to clearly define your project requirements, ensure the appropriate resources are engaged, and successfully execute your project on time and within budget. Jon Steen Salesforce Consultant Jon Steen Salesforce Consultant Jon has a passion for helping non-profit organizations work toward their vision and accomplish their strategic initiatives by leveraging Salesforce. He brings many years experience in the Salesforce ecosystem, having been an instrumental part of implementations in the nonprofit world. At one point, he even helped open a nonprofit café as a barista! Jon and his family live in Colorado. He enjoys learning and growing through reading, renovating his house, and visiting Colorado mountain towns. And of course, coffee. Tom Vance Salesforce Consultant Tom Vance Salesforce Consultant Tom is a seasoned nonprofit professional navigating organizational needs in fundraising, communications, programming, technology and culture change. Utilizing his development background, he guides clients to reach their potential in Salesforce by digitizing nonprofit workflows, for consistent actionable data allowing clients to increase their ROI overtime. Tom hails from Minneapolis where he is active in politics and serving on nonprofit boards. Tom is inspired by Murri activist Lilla Watson’s words, “If you have come here to help me, you are wasting your time. But if you have come because your liberation is bound up with mine, then let us work together.” He strives to live these values in word and deed and brings this care to all of our clients working for change. Chip Whiteford Senior Developer Chip Whiteford Senior Developer Chip is a lifelong learner allowing him to be creative (he went to art school), learn C++ programming and spend time in material handling solutions before supporting our clients. You’ll find Chip running reports and going into the backend of systems to solve problems. If he doesn’t know it, he’ll learn it. Chip most enjoys the awesome people he gets to work with every day. Molly Willis Project Manager Molly Willis Project Manager Molly has worked in positions that touch all phases of the customer lifecycle, with experience in technical support, customer success, and project management. Molly’s strengths are her energetic approach to projects and relationship focused mindset. She strives for projects to be streamlined, easy to understand, and accountable – ensuring the vision is delivered for our clients. Working with nonprofits is a passion for Molly as she enjoys supporting those making an impact in their communities. Linda Wu Pagano Customer Success Manager Linda Wu Pagano Customer Success Manager Linda’s organizational skills, attention to detail and ability to see things from the customer perspective are instrumental in keeping your systems updated and secure. Her strongest desire is to make sure our clients are taken care of. From organizing Success Tips, to sending clear invoices, to analyzing client satisfaction surveys. Linda most enjoys being a support to our clients because they make this a better place. Andrew Yoon Senior Developer Andrew Yoon Senior Developer Andrew is a master of making things work. He primarily works on PHP/MySQL development, Drupal customization, Apex automations, and API integrations. He also has significant experience in all other aspects of web development, including frontend (HTML/CSS, JavaScript) development and hosting configuration and administration.
