InFaith November 16, 2022 by Success Snapshot Connecting 150+ Disparate Ministries Through One Easy To Use System Who InFaith Organization Type Nonprofits About A faith-based organization supporting individual missionaries and their staff with administration to do their good work. Solutions CMS, CRM Implementation, Strategy, Systems Integration, Tech Assessment, User Interface (UI), Web Design Technology Drupal, Salesforce Scenario With over 150 ministries and field staff spread mostly across the United States, InFaith is the central hub providing resources and support to each ministry. This centralized organization was decentralized in their technology with a one-off payment system, along with an inefficient export/import process for data causing missionaries to spend their time running manual checks to avoid failures. They needed a more efficient, effective, and reliable portal, resource center, and donation cart experience for their missionaries. Solution BackOffice Thinking partnered with InFaith to provide a Mission Delivery System that’s easily accessible through their new website. Users were surveyed to provide an effective strategy resulting in the recommendation to integrate a new Drupal Website with Salesforce and their payment system creating one connected system. Now, each individual, whether it be a missionary, staff member, or donor has a single sign-on to access the appropriate systems (including Human Resources) and cart abandonment dropped from 69% to 45%. Success NEW SIMPLIFIED WEBSITE NAVIGATION NEW BLOG FORMAT WITH A PROMINENT SUBSCRIBE BUTTON AND SEARCH BAR FOR EASY BROWSING NEW MAP AUTOMATICALLY UPDATES FROM SALESFORCE TO SHOW WHERE LOCAL MINISTRIES ARE
