Plummer Youth Promise February 8, 2024 by Success Snapshot I found true partners in the BackOffice Team. Excellent communication and collaboration gave me confidence our needs would be met from beginning to end. – Nancy Jones, Director of Development & Communications Large Foster Care Youth Organization Creates More Effective Donor Engagement Through Salesforce Who Plummer Youth Project Organization Type Nonprofits About Plummer’s mission is to set a standard of excellence that improves outcomes for young people in or at risk of entering state care by deeply engaging youth, families, and the systems that impact them to develop permanent family relationships, skills, and c Solutions CRM Implementation Technology Salesforce Scenario Plummer Youth Project serves over 15,000 young people each year and were in a huge period of growth when they came to BackOffice Thinking. Their CRM was unable to provide crucial fundraising reports for finding donors who would be most likely to give. With a capital campaign coming up in the next year, a new system was needed to meet their goals. They knew Salesforce was the next step, but a knowledgeable partner was needed for implementation. Solution BackOffice Thinking mapped out the connections between Salesforce and other apps being used, then put together an implementation plan. Along the way, BackOffice Thinking made a recommendation to invest in and implement a third-party app to save a large amount of time. It was important to think through how all the different pieces would communicate and how fields would need to be designed to accommodate report building afterwards. Success Plummer Youth Project went full speed ahead with their capital campaign project right after the project was completed. They now have a more accurate and detailed picture of who their donors are and a complete record of communications. Fundraising goals are being met because there’s data to drive campaign success. More young people in the foster care system are finding a brand new home providing the dignity and privacy they deserve.
