There’s no such thing as set-it-and-forget-it technology. Our top-rated support services give you the peace of mind to focus your energy on your mission instead of your technology. Whether it’s an urgent “how do I?” request or scheduled system upgrades, we help you stay ahead of the tech curve. Learn More 71% of nonprofit leaders are challenged to customize technology to their organizations’ unique needs. Source: 2021 Nonprofit Trends Report, Salesforce.org Our regular support reviews ensure you have a current technology roadmap that will take your organization where you want to go. We Provide Support for Many Different Nonprofit Systems. We’ve worked in so many different systems and solved so many unique support issues, we’ll take on the challenge fixing and preventing problems in yours. What starts with “I don’t know if you’ve ever seen this”, turns into “thank you for really understanding our needs.” What support challenge do you have today? Get In Touch Drupal Support Organizations choose us for our extensive technical knowledge of the latest and legacy versions of Drupal. We keep our eyes ahead of the latest release to bring you down the best path for your website’s health and security. SUPPORT OPTIONS WordPress Support Don’t let your site be one of the 4 million WordPress sites that get neglected to hackers this year. If you set it and forget it, you’ll regret it. Our team receives daily notifications of the latest WordPress security threats. If your site has a known vulnerability, we take care of the updates. SUPPORT OPTIONS CiviCRM Support As a CiviCRM Partner we support both standard and custom CiviCRM implementations for organizations of all sizes. We solve challenging database issues that occupy your time and resources. Ask us about the CiviCRM Extended Security Release (ESR) plan. Support Options Neon One Managed Services Our passion for Neon One has created a word-of-mouth reputation within the community. Our expertise go beyond the out-of-the-box functionality to provide managed services that grow with your organization. Bring us your Neon One challenges! SUPPORT OPTIONS Salesforce Managed Services We’ve been long-time partners with nonprofits using Salesforce and are so far into the ecosphere, we’ve developed an app for land trusts on it. Wherever you are in your utilization and growth with Salesforce, we have the expertise to help you make it more effective and give your staff time back to focus on your mission. Where could you use Salesforce expertise to move your organization forward? SUPPORT OPTIONS Support Tailored to Your Budget, Needs, Complexity, and Technology Expertise Proactive Support Regular monitoring of your Drupal or WordPress website, and/or CiviCRM, to implement updates, minimize security risks and maximize performance. Read more On Demand Support How-to and troubleshooting help when you need it most and with practically no commitment. Read more Managed Services Rely on our dedicated CRM expertise to learn best practices, get help building out new additions (reports / fields etc…), and more. Read more Get in Touch BackOffice Thinking has a really excellent staff who are on time, very professional, and very consistent. We have felt well supported through the process. Elena Batt, Director of Membership, Mohonk Preserve Get the Technology Systems Support You Need Rave Reviews for BackOffice Thinking Support Services “Exceptional” NPS for support for 24 quarters in a row and counting Average initial response time in less than one hour 98% of clients rate regular technology reviews as most valuable service Get in Touch The BackOffice Thinking Difference We believe the critical connection between your people, process and technology is what allows your organization to thrive. Through our extensive experience with nonprofits, we have a unique understanding of how each one contributes to your success. Hover over each section to learn more. Hover over a difference to learn more. People We take the time to understand the capabilities of your team and offer technology solutions that complement their strengths. Process We understand how your organization functions and make sure your implementation integrates with your operations to make things run easier, better and faster. Technology We are platform-agnostic technology experts who only implement solutions that support your goals and that you can successfully manage and maintain. Schedule a Discovery Call × Get in Touch
