Proactive Support & Maintenance

Keep your nonprofit website and technology up to date

Security and performance is a high priority concern for your organization's website. To stay ahead of potential security vulnerabilities and performance issues, nonprofit organizations hire BackOffice to support their website at various levels. You have four proactive support levels to choose from (in addition to our ad hoc/on-demand support) for your Drupal or WordPress website. Once you opt in, we do the rest!

...make sure your technology is secure and up-to-date. Regularly maintain your website to avoid disastrous issues in the future.

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Support - Proactive Comparison Table

  Base Base + Performance Base + SEO Premium

Support Services

Our Base proactive support plan

Base proactive support plus performance package

Base proactive support plus SEO package

Proactive support enhanced with performance and SEO

Security and Product Notifications
Automatic Security and Product Release Reviews ;
Immediate Action to Protect Your Site
Support for 1 Site
Online Ticket Creation
Same-Day Critical Security Updates
Monthly Security Updates
Monthly Module Updates
Testing After All Updates
Quarterly Performance Audits    
Caching Optimization    
Check Website for Errors    
Module Overview    
Spam Prevention Review    
Firewall Review    
SSL/HTTPS Review    
Website Mail System review    
Performance Report    
Quarterly SEO Configuration Audit    
Google Analytics Connection Check    
Meta Data Configuration Review    
Index Status Review    
Clean URL Review    
XML Sitemaps Review    
Robots.txt Review    
Redirects and URL Issue Review    
Mobile Friendly Review    
SEO Configuration Report    
  Contact for Pricing Review Contact for Pricing Review Contact for Pricing Review Contact for Pricing Review

Proactive Support - Server Monitoring Addon

Add Server Monitoring to Any Plan

The goal of this monitoring service is to ensure that your server performs at optimal levels.  This monitoring service is specially designed for those clients that have a server with:

Performance Issues

BackOffice monitors and mitigates a variety of performance issues

Traffic Spikes

Plan ahead for peak traffic seasons or actively adjust unplanned traffic spikes


Custom Code

Custom code requires years of experience to monitor and troubleshoot effectively with precision and care

Security Concerns

Sites that handle sensitive information such as member portals, ecommerce platforms, and other private information


Multiple Websites

Servers with multiple website instances, sub domains, or hosting applications


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Proactive Support Content Below

Base Proactive Support Plan

This service focuses on proactively applying security updates/patches as well as making sure your technology stays updated to ensure your data is safe and there are no service or functionality disruptions. 

Please contact us for additional information.

Submit Your Website for a Base Support Review

Proactive Support - Add-ons - Performance

Performance+ Support Plan

All the Base Plan checks with the addition of performance wellness.

In the world of donors and conversion optimization, a quick and high performing website can make or break a well-planned marketing or donor funnel campaign. Let our team keep your website performance at top of mind.

Is your website performance reaching its potential?

As your organization and website grows, the demand for better website performance can increase drastically. Have you noticed your admin area or front-end website loading slower as time goes on? Chances are, your website performance needs to be thoroughly audited by our development team. Our development team has painstakingly hand-crafted an exhaustive performance support plan add-on to maximize your performance potential.

Periodic Performance Audits

BackOffice checks your site 3 or 4 times per year for performance opportunities.

Caching Optimization

As your website and database grows, the need for efficient caching and an optimized database is absolutely critical.


Errors, Modules, and Backups

When technology changes, errors can unexpectedly creep into your workflow. We check for errors and unused or inefficient modules.

Spam Prevention and Firewall

If spam prevention is a concern or has been an issue in the past, let us review and provide solutions to lock down unwanted visitors.

Please contact us for additional information.

Submit Your Website for a Performance+ Support Review

Proactive Support - Add-ons - SEO

SEO+ Support Plan

Get all the Base Support Plan checks plus ongoing SEO setup analysis.

Search Engine Optimization (SEO) Audit Service as it relates to your website ensures that your platform is set up properly for you to carry out search engine optimization best practices. It is highly critical for search engines like Google, to be able to properly “read” and understand your website. The health and quality of your website ultimately translates into better opportunities for your website to rank appropriately within search engine results pages (SERPs). 

(This audit services does not include SEO services such as keyword research, onsite optimization, link building, or site modifications.)

Periodic SEO Reviews

BackOffice checks your site quarterly for technical SEO issues and proper setup

Search Results Health

Ensure your Google index status does not contain unexpected errors that may be hurting your search rankings


Website Technical Visibility

The structure of your site should accurately communicate to search engines what to index and how


BackOffice checks your site for common SEO problems that stem from code errors and issues such as page speed

Please contact us for additional information.

Submit Your Website for an SEO+ Support Review

Proactive Support - Premium Description

Premium Support Plan

With Premium support your site gains the benefits of all Base, Performance+, and SEO+ plan packages.

Your website will receive immediate updates for core and module security releases, undergo 24/7 server performance monitoring, receive quarterly performance reviews and modifications, and quarterly SEO configuration and analysis updates.

Please contact us for additional information.

Submit your website for a Premium Support Review



Technologies for Nonprofits