Keep your nonprofit website and technology up to date
Security and performance is a high priority concern for your organization's website. To stay ahead of potential security vulnerabilities and performance issues, nonprofit organizations hire BackOffice to support their website at various levels. You have four proactive support levels to choose from (in addition to our ad hoc/on-demand support) for your Drupal or WordPress website. Once you opt in, we do the rest!
...make sure your technology is secure and up-to-date. Regularly maintain your website to avoid disastrous issues in the future.
Support - Proactive Comparison Table
| Base | Base + Performance | Base + SEO | Premium | |
|---|---|---|---|---|
Support Services |
Our Base proactive support plan |
Base proactive support plus performance package |
Base proactive support plus SEO package |
Proactive support enhanced with performance and SEO |
| Security and Product Notifications | ||||
| Automatic Security and Product Release Reviews | ||||
| Immediate Action to Protect Your Site | ||||
| Support for 1 Site | ||||
| Online Ticket Creation | ||||
| Same-Day Critical Security Updates | ||||
| Monthly Security Updates | ||||
| Monthly Module Updates | ||||
| Testing After All Updates | ||||
| Quarterly Performance Audits | ||||
| Caching Optimization | ||||
| Check Website for Errors | ||||
| Module Overview | ||||
| Spam Prevention Review | ||||
| Firewall Review | ||||
| SSL/HTTPS Review | ||||
| Website Mail System review | ||||
| Performance Report | ||||
| Quarterly SEO Configuration Audit | ||||
| Google Analytics Connection Check | ||||
| Meta Data Configuration Review | ||||
| Index Status Review | ||||
| Clean URL Review | ||||
| XML Sitemaps Review | ||||
| Robots.txt Review | ||||
| Redirects and URL Issue Review | ||||
| Mobile Friendly Review | ||||
| SEO Configuration Report | ||||
| Contact for Pricing Review | Contact for Pricing Review | Contact for Pricing Review | Contact for Pricing Review |
Proactive Support - Server Monitoring Addon
Add Server Monitoring to Any Plan
The goal of this monitoring service is to ensure that your server performs at optimal levels. This monitoring service is specially designed for those clients that have a server with:
Performance Issues
BackOffice monitors and mitigates a variety of performance issues
Traffic Spikes
Plan ahead for peak traffic seasons or actively adjust unplanned traffic spikes
Custom Code
Custom code requires years of experience to monitor and troubleshoot effectively with precision and care
Security Concerns
Sites that handle sensitive information such as member portals, ecommerce platforms, and other private information
Multiple Websites
Servers with multiple website instances, sub domains, or hosting applications
Proactive Support Content Below
Base Proactive Support Plan
This service focuses on proactively applying security updates/patches as well as making sure your technology stays updated to ensure your data is safe and there are no service or functionality disruptions.
Please contact us for additional information.
Proactive Support - Add-ons - Performance
Performance+ Support Plan
All the Base Plan checks with the addition of performance wellness.
In the world of donors and conversion optimization, a quick and high performing website can make or break a well-planned marketing or donor funnel campaign. Let our team keep your website performance at top of mind.
Is your website performance reaching its potential?
As your organization and website grows, the demand for better website performance can increase drastically. Have you noticed your admin area or front-end website loading slower as time goes on? Chances are, your website performance needs to be thoroughly audited by our development team. Our development team has painstakingly hand-crafted an exhaustive performance support plan add-on to maximize your performance potential.
Periodic Performance Audits
BackOffice checks your site 3 or 4 times per year for performance opportunities.
Caching Optimization
As your website and database grows, the need for efficient caching and an optimized database is absolutely critical.
Errors, Modules, and Backups
When technology changes, errors can unexpectedly creep into your workflow. We check for errors and unused or inefficient modules.
Spam Prevention and Firewall
If spam prevention is a concern or has been an issue in the past, let us review and provide solutions to lock down unwanted visitors.
Please contact us for additional information.
Proactive Support - Add-ons - SEO
SEO+ Support Plan
Get all the Base Support Plan checks plus ongoing SEO setup analysis.
Search Engine Optimization (SEO) Audit Service as it relates to your website ensures that your platform is set up properly for you to carry out search engine optimization best practices. It is highly critical for search engines like Google, to be able to properly “read” and understand your website. The health and quality of your website ultimately translates into better opportunities for your website to rank appropriately within search engine results pages (SERPs).
(This audit services does not include SEO services such as keyword research, onsite optimization, link building, or site modifications.)
Periodic SEO Reviews
BackOffice checks your site quarterly for technical SEO issues and proper setup
Search Results Health
Ensure your Google index status does not contain unexpected errors that may be hurting your search rankings
Website Technical Visibility
The structure of your site should accurately communicate to search engines what to index and how
Errors
BackOffice checks your site for common SEO problems that stem from code errors and issues such as page speed
Please contact us for additional information.
Proactive Support - Premium Description
Premium Support Plan
With Premium support your site gains the benefits of all Base, Performance+, and SEO+ plan packages.
Your website will receive immediate updates for core and module security releases, undergo 24/7 server performance monitoring, receive quarterly performance reviews and modifications, and quarterly SEO configuration and analysis updates.
