CiviCRM Implementation & Support

If you’ve chosen CiviCRM, you’re in the right place.

CiviCRM is one of the most versatile and customizable CRM applications, but maximum functionality demands some technical expertise. That’s where we come in.

We provide expert CiviCRM implementation, website integration, and ongoing support.

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Challenges with CiviCRM? Let us help you love it again.

• Tailored Implementations

  We structure an implementation unique to you and will clean, transform, and migrate your data regardless of its current state.

• Targeted Improvements

  We’ll give your CiviCRM a facelift, with a more organized data structure, user-friendly pages, custom dashboards, or new modules.

• Technology Assessment

  We deliver a comprehensive report on the state of your CiviCRM following full review of systems, workflows, integrations, and web forms.

• Best Practice Review

  We evaluate your CiviCRM environment for security and performance risks, identify items needing resolution, and provide solutions.

• Ongoing Support

  Keeping up with CiviCRM updates ensures optimal performance, and we can do this for you if you lack the time or staff for it.

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CiviCRM: Open-Source CRM for Nonprofits

CiviCRM is a powerful and flexible open-source Customer Relationship Management (CRM) system specifically designed for nonprofits. It’s a comprehensive platform that helps organizations manage all aspects of their relationships with supporters, donors, and volunteers.

Key Features

• Fundraising:
  • Track donations online and offline.
  • Manage recurring giving and pledges.
  • Conduct online fundraising campaigns.
  • Process credit card payments securely.
  • Generate donor reports and analyze giving trends.
• Constituent Management:
  • Store and manage contact information for individuals, households, and organizations.
  • Track interactions with constituents, such as phone calls, emails, and meetings.
  • Segment contacts based on various criteria, such as giving history, interests, and demographics.
  • Personalize communications and outreach efforts.
• Event Management:
  • Create and manage online and offline events.
  • Sell tickets and register attendees.
  • Track event attendance and generate reports.
  • Conduct online auctions and raffles.
• Volunteer Management:
  • Recruit and manage volunteers.
  • Track volunteer hours and skills.
  • Assign tasks and manage volunteer schedules.
  • Recognize and appreciate volunteer contributions.
• Membership Management:
  • Manage membership applications and renewals.
  • Track membership dues and benefits.
  • Communicate with members and provide exclusive benefits.
• Reporting and Analytics:
  • Generate a wide range of reports on fundraising, constituent engagement, and other key metrics.
  • Analyze data to identify trends and make informed decisions.
  • Customize reports to meet specific needs.

Benefits of CiviCRM

• Cost-effective: Being open-source, it eliminates the high licensing costs associated with traditional CRM software.
• Flexible and Customizable: It can be customized to meet the unique needs of any nonprofit organization.
• Integrations: It integrates with popular content management systems (CMS) like WordPress and Drupal, making it easy to manage your website and CRM data in one place.
• Large and Supportive Community: A large and active community of developers and users provides ongoing support and resources.
• Data Security: It prioritizes data security and complies with relevant data privacy regulations.

Who is CiviCRM for?

It is suitable for a wide range of nonprofit organizations, including:

• Charities
• Foundations
• Faith-based organizations
• Educational institutions
• Advocacy groups
• Community development organizations

If you’re looking for a powerful, affordable, and flexible CRM solution for your nonprofit, CiviCRM is an excellent option to consider.

Do you need Support?

BackOffice Thinking is a founding partner of CiviCRM and offers expert support, strategy, and CiviCRM implementation services. Contact us to learn more.

Read our CEO’s latest article on Civicrm.org: CiviCRM on Drupal 7 is Reaching End of Life: What Are Your Next Steps?

Read CiviPlus’ article; 7 reasons it may be time to switch your spreadsheets for a CRM

Help for Nonprofits

CMS/WebsitesNon Profit Tips

CiviCRM on Drupal 7: Are You Prepared for End-of-Life?

Have you prepared for Drupal 7 EOL? Security updates for Drupal 7 are no longer being released due to end-of-life after January 5th, 2025. It’s crucial to understand your options and take action to ensure your CiviCRM on Drupal 7 …

CRM/AMS

CiviCRM Security for the Long-Term

Your technology systems are comprised of many different software components, each with their own expected upgrade cadence.  These updates can be about adding new features or functionality, but often it’s more straightforward than that: Updates are released to address serious …