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One of the most fundamental goals when sending blast emails or newsletters is to make sure that it arrives at your constituents' inbox. There's a lot of factors that are taken into consideration by different email services when trying to determine whether a message should be sent to your Spam ... Read More

Background The Epilepsy Foundation of Eastern Pennsylvania (EFEPA) wanted the ability to have the information requests from the website to be fed directly into Salesforce. The existing process consisted of the constituent completing a form on the website which sent an email to a staff member who manually keyed the ... Read More

In Salesforce’s Lightning interface, custom links have been replaced with Global Quick Actions. Often called Quick Actions, they can help you not only with linking, but will really transform what you can do with your user's mobile devices when you combine them with other features. At BackOffice Thinking, we utilize ... Read More